People have an underlying disposition to handle conflicts in certain ways. To determine your conflict-handling intention, indicate how often you rely on each of the following tactics by circling the number that you feel is most appropriate.
Place the number that represents your score for each statement next to the number for that statement. Then total up the columns.
Your primary conflict-handling intention is the category with the highest total. Your fall-back intention is the category with the second highest total. Each of the categories is explained below.
Competing: A desire to satisfy one’s interest, regardless of the impact on the other parties to the conflict.
Collaborating: A situation where the parties to a conflict each desire to satisfy fully the concerns of all parties.
Avoiding: The desire to withdraw from or suppress a conflict.
Accommodating: The willingness of one party in a conflict to place the opponent’s interests above his or her own.
Compromising: A situation in which each party to a conflict is willing to give up something.
Source: Robbins, SP, 1994, ‘Organizational Behavior’, 6th edition, Prentice Hall of India, New Delhi.